Terms & Conditions

In the busy world we live in, we appreciate that sometimes appointments are forgotten. However, your therapist’s time is very valuable, as is yours. Your therapist will be at the Salon waiting for you and they do need to be compensated if you do not arrive for your appointment. Below are our terms and conditions which all customers agree to abide by.

• All treatments require a 50% deposit at the time of booking. This deposit is required to secure your appointment and can be made via payment link, card payment or cash.
• The deposit is non-refundable, however, may be transferred to another appointment if rescheduling giving 48 hours’ notice or more (see below).
• Deposits will be forfeited/lost for anyone who fails to turn up for an appointment, is too late to be seen or cancels giving less than 48 hours’ notice.

If you wish to change your appointment, please notify us no later than 48 hours before your scheduled appointment. You can contact us via email, telephone call or text. This will allow us sufficient time to be able to offer your time slot to another client and allow your deposit to be carried over to your rearranged appointment. A “no show fee” of £20.00 in addition to forfeiting the deposit could be charged. 

All clients are required to book a Patch Test, at least 48 hours before their eyelash extension/ tint/lash lift/brow lamination/henna brow appointment.

Failure to attend the patch test will result in you being refused the treatment when attending their appointment and your deposit being lost. In this scenario, the deposit will not be transferred to another appointment.

We ask all our customers to arrive at their appointment, on time with a clean/makeup free face, eyes and lashes. Time spent cleaning will mean less time for your treatment.

If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked treatment. In this scenario, if your treatment is shortened due to your late arrival, you will still be charged the full cost of the treatment.

To guarantee consistency and quality of the final set, we do not offer infills on work done by another lash technician/nail technician. We ask customers to book a removal and a new full set.

• You are paying for the therapist’s time, product and other expenses used to provide you with a service.
• No refunds will be given for services rendered. If you are unhappy with a service, we ask you to contact us within 48 hours of your appointment to discuss your concerns and if we can find a fix to address your concerns, we will do so with a complimentary 30 minute express touch up providing it is the fault of the application or product.
• Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at the full price for the treatment.

 Customers will be entitled to a full refund if the below criteria and process has been followed:

●  Refunds are only available for medical conditions upon receipt of a valid medical

certificate.

●  Customers must inform the business in writing/via email if they wish to proceed with a refund via info@levechetanningandbeauty.com or by writing to 52 Langley Road, Chedgrave, Norwich, NR14 6HE.

●  The refund request must be made within 14 days of purchasing the service.

We do not accept any refund on products purchased directly from Leveche Tanning & Beauty.

If an item is faulty, you will be offered an exchange or repair. We ask you to notify us within 1 months from the date of purchase. Proof of purchase will be required and/or that the item was faulty at the time of purchase.

• Gift vouchers are valid for a period of 6 months from the date purchased.
• The date of purchase and the date of expiry is clearly stated on the front of the voucher.
• Vouchers can be used to purchase any product or treatment directly from Leveche Tanning & Beauty.
• Vouchers must be physically presented/ exchanged at the time of transaction, we cannot accept a gift voucher otherwise.
• Gift vouchers cannot be refunded or exchanged for cash.
• Leveche Tanning & Beauty reserves the right to change the prices of our goods and services at any time. For more information on sunbed service terms and conditions or GDPR, please visit us in the salon where these terms will be clearly displayed.